FAQ’s

At The Ashton Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

We provide palliative care for those who are nearing the end of their life. We endeavour to make a person’s last days or weeks as comfortable as possible and extend our support to loved ones during this time.

We offer respite care at The Ashton Care Home. Prior to admission we will evaluate a person’s care needs and assess how long someone should stay at our care home. Respite care is suitable for those who have recently had an illness, injury or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring full-time for their loved one at home and who needs a well-deserved break.

We support residents’ overall well-being through the excellent care we provide that helps to alleviate daily stresses associated with personal care, mobility or medical care needs. We also support mental, physical and emotional well-being through the all-inclusive facilities and activities we provide that enable residents to socialise with others, learn new skills, gain new experiences and continue with their hobbies regularly. We encourage residents to live their lives the way they want to.

Residential Care provides live-in accommodation, with supervision 24 hours a day to those who need extra help and support with personal care or mobility. Nursing Care equally provides 24-hour care and support but the main differential is the assistance from a registered nurse, who is available day and night to provide medical care.

Our care plans are tailored to each individual and are assessed regularly to ensure that they continue to fulfill residents’ needs and requirements if a resident’s care needs change. We recognise that people’s health and well-being demands change over time, therefore our care is tailored to adapt to this. We work with each resident and their family members to create a personalised care plan that is ideal for them.

When transferring from the community or another care home a person does not need to isolate if the circumstances at the care home / interim care facility from which the person has transferred are known.

During an outbreak, there may be a risk assessment carried out to control visiting arrangements for a period of time, in accordance with local agreements and guidance.

For more information please contact our Home Manager directly.

Whilst being vaccinated is no longer mandatory we strongly recommend that all residents, their visitors and team members at The Ashton are fully Covid-19 vaccinated, including future boosters, unless medically exempt. To reduce the risk of infection to others we will continue to encourage our team members to have all their vaccinations.

Newly admitted residents to a care home who are transferring from an interim care facility or transferring from another care home will no longer need to self-isolate upon arrival if the below requirements are satisfied:

• The person admitted is fully vaccinated, wherever possible
• The care home has taken into account the circumstances at the care home or interim care facility from which they are transferring, prior to admission
• The person is subject to an enhanced testing regime consisting of a PCR test before admission (within 72 hours), a PCR test on the day of admission (day 0) and a further PCR test 7 days following admission
• The person admitted has no known contact with a COVID-positive person

Yes, we have a friendly, professional hairdresser that visits our salon regularly to provide residents with a variety of hair services so that they can look and feel their best.

All of our residents are encouraged to bring their own furniture or personal items to make their rooms their own. Residents can make their room feel like their own by incorporating personal belongings such as photographs and decorations, small pieces of furniture and furnishings. It’s the little additions to a room that can make all the difference.

Yes, all of our bedrooms have access to a private en-suite wetroom including a sink, toilet and shower.

We provide a range of facilities for all of our residents. We have an in-house hair salon, as well as a cinema room, communal and private dining rooms, activities programme, library and landscaped garden for residents to pursue their hobbies and interests.

Residents are encouraged to participate in group activities and events by our fantastic teams of Activities Co-ordinators. Examples of activities include pet therapy, arts & crafts, film nights, pamper sessions, gardening, exercise sessions, live entertainment, games, quizzes and much more.

Our in-house chefs and kitchen staff cater to all dietary needs, with a varied seasonal menu to choose breakfast, lunch, and dinner. In addition, beverages and snacks are available throughout the day. Meals can be served in the dining area, or even in a resident’s room. Residents can also spend time in the private dining room with loved ones.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.

Get in touch with the team for more information.

If your care home fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

There are different methods for paying care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees. The amount of funding will depend on the individual’s means.

If the individual has complex healthcare needs that require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding. This funding covers the full cost of care, including accommodation and personal care.

If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves. In some cases, family members may choose to contribute towards the cost of care. In some cases, the individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

When you pay your weekly care home fees at The Ashton, this includes your accommodation, all meals, snacks and drinks provided, as well as any activities you participate in or facilities you use while you’re here. The fee also includes hair appointments, beauty treatments and local excursions. Some additional medical services such as dental care or chiropody may incur an additional fee. Contact the team for more information regarding this.

If someone is having financial difficulties, we want to be able to help you in any way we can, whether that’s looking at different finance options or relocating you to a smaller suite inside the home. Speak to our team about how we can support you.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect. The current fee uplift is effective in April each year. For further information please contact us.

In the event of death, all charges associated with the Care Agreement will be immediately discontinued. Housing and lodging expenses will be covered for up to ten days after the death, or until the residence has been thoroughly inspected and cleaned.

Our care experts work with healthcare professionals to ensure that there is a dedicated path to support and assist the discharge process from a hospital into our care home.

Yes, we allow prospective residents to schedule a trial stay for a 4-week period so that they can experience what life will be like at The Ashton before making the decision to move in permanently.

Allowing pets into our home is dependent on any allergies others may have who live in our home. Please get in touch if you would like to discuss this in more detail.

Yes, we welcome all prospective residents and their families to tour our care home to ensure it’s right for them.

Yes. The Ashton Care Home is regularly inspected by the Care Quality Commission to ensure our care home in Hinckley continues to meet a high standard of care in all areas of the home.